Refund policy

Returns, refunds and faulty goods

Last updated: 12 November 2026

If something bought here is not right, it can come back within 30 days of delivery and we refund the price paid. Send it complete, with the cable, bracket or instructions that came with it, and in the condition it arrived in.

Before you post it

Write to support@kylaraen.shop with your order number and what went wrong. A reply comes within one business day with the Kakaramea return address and a reference to put inside the box. A parcel that arrives without that reference has to be identified by hand, which can delay a refund by a week.

What has to come back

A fan returns with its charging cable, its stand or its lanyard. A charger returns with its cable and its plug adapter if one was in the box. A stand returns with its base and any screws. Items that have been dropped onto concrete, opened up to look inside, or modified are outside this policy.

When the fault is ours

A fan that rattles or only turns at one speed, a charger that gets hot and stops, a stand whose joint will not hold an angle — send a short video and we treat the unit as faulty rather than as a change of mind. We replace it or refund it with the return postage paid by us, and the Consumer Guarantees Act 1993 applies in full.

How long the money takes

Returns are inspected within two business days of arriving in Kakaramea. Approved refunds go back to the original card or account within five business days; the bank's posting time sits outside our control. Original postage is returned when the item was faulty, damaged in transit, or not what you ordered.

Swapping a model

Want a quieter fan or a charger with more ports instead? Say so in the return email and we will hold the alternative while your parcel travels back.

RODEL CORDOBA LUMIBAO
326 Garsed Road, Taranaki, Kakaramea 4598, New Zealand
Email: support@kylaraen.shop
Phone: +64 6 758 1060