Shipping policy

Delivery policy

Last updated: 12 November 2026

RODEL CORDOBA LUMIBAO dispatches from Kakaramea, in South Taranaki, to delivery addresses throughout New Zealand. We do not ship offshore, to PO boxes or to freight-forwarding depots.

Packing and dispatch

Orders are processed within 1-3 business days. A fan is packed with its guard braced so the blades cannot move, a charger travels with its pins protected, and a lamp is double-boxed because a cracked shade cannot be repaired. Orders placed before midday on a business day usually leave that day; evening, weekend and public-holiday orders leave on the next business day.

Delivery estimate

Estimated delivery is 15 business days from dispatch. The window allows for courier volume, rural delivery rounds and the distance from Taranaki to either end of the country, and it is an estimate rather than a promised day. If the parcel has not arrived by the end of it, contact us and we will open an enquiry with the courier.

What delivery costs

Postage is estimated by distance at checkout: the delivery address and the packed weight of the order produce the figure, and it is shown in full before you confirm payment. There is no minimum order value.

Parcel that never arrives

If tracking has not moved for several days, or the courier has marked the parcel delivered and it is not in your hands, contact us within 7 days of the expected delivery date. We start a trace, keep you informed, and replace or refund the order if the parcel is confirmed lost.

Parcel that arrives damaged

Photograph the carton and the product before you unpack any further and contact us within 48 hours of delivery. We replace or refund the unit and cover the cost of sending the damaged one back.

Changing the address

Tell us before the label is created. Once a parcel is with the courier the only option is a redelivery request, which usually adds several days to the estimate above.

RODEL CORDOBA LUMIBAO
326 Garsed Road, Taranaki, Kakaramea 4598, New Zealand
Email: support@kylaraen.shop
Phone: +64 6 758 1060